The focus of organizations is to deliver value continuously and repeatedly to shareholders, stakeholders (employees and associates) and, of course, CUSTOMERS. So the output of an organization is to be perceived as of having value by the individuals and parties concerned.What is of value?
For a customer, the product or service performance is of value; for a salesman, generating customer delight, enjoying the job and earning salary + commissions is of value; for a shareholder, an increase in share value and dividend is of value; for the senior management, having a loyal, committed, efficient workforce, cash flow, high shareholder value, positive relations with business associates is of value and last, not the least, efficient and effective processes for a super healthy balance sheet.
Today's business world is complex
There is competition of every type - brand, generic, and conceptual; various eddies and disruptive forces are constantly in motion. And in this wired and dynamic business situation, products, and services should be profitable, value added, and should generate customer delight.
I GOT THE IMAGE FROM HERE.
No comments:
Post a Comment